Complaints (Summary)

COMPLAINTS

NXT Pathway CIC is committed to delivering high quality, respectful and inclusive services. We welcome feedback and take complaints seriously as part of our commitment to learning and improvement.

MAKING A COMPLAINT

If you wish to raise a concern or make a complaint about our services, staff or delivery, please contact us using the details below.

Email: info@nxtpathway.com

Subject line: Complaint

Please include:

• Your name and contact details

• A brief description of your concern

• Any relevant dates, locations or individuals involved

HOW WE HANDLE COMPLAINTS

• All complaints are acknowledged promptly

• Complaints are reviewed fairly and confidentially

• Appropriate action is taken where required

• We aim to resolve complaints in a timely and proportionate way

Complaints will not affect anyone’s ability to access our services.

If a complaint relates to safeguarding, it will be managed in line with our safeguarding procedures.